| 1. The UV lights are on in the unit but there is no water flow/no bubbles. |
 - Make sure your washing machine is set to cold water setting.
- Make sure that your cold water is turned on at your supply valve.
|
| 2. No power. |
| Check your electrical connections and make sure they’re all fully seated, |
| 3. The UV lights blink or goes off and back on again with no interruption of cycle. |
| While, this may occur occasionally, it should not cause operational issues. |
| 4. The UV lights fail to turn on or go out but the water continues to flow. |
| Unplug LaundryPure from power source, reconnect after one minute, and calibrate the unit (see page 9 of the Owners Manual) if necessary. |
| 5. The LaundryPure and washing machine fail to turn on or go out. |
| Unplug LaundryPure from power source, reconnect after one minute, and calibrate the unit (see page 9 of the Owners Manual) if necessary. |
| 6. No bubbles are visible in the view window and no or very little water flow. |
| Check your inlet and outlet connection to make sure the hose connections are not reversed. |
| 7. The UV bulbs turn on as soon as power is applied to the unit even though the washing machine is off. |
| Press and hold the reset/calibrate button until the bulbs turn off. |
| 8. No water is passing through the unit and the bulbs are not on even though the washing machine is turned on. |
| Press and hold the reset/calibrate button until the bulbs turn on and water flows through the unit. |
| 9. The bulbs are still on even though more than five minutes have passed since the wash cycle ended. |
| Press and hold the reset/calibrate button until the bulbs turn off. |
| 10. The red SERVICE light is on. |
| Replace the Silver Ion Probe (see page 14). Contact your EcoQuest Dealer to purchase a replacement probe. |
| 11. The red SERVICE light is blinking and the LaundryPure unit doesn’t turn on. |
| The internal water sensor has detected moisture inside the unit. Contact EcoQuest Support at 1.800.989.2299. |
